The Council will take steps together with its contractor to remind all waste collection operatives of their responsibilities when providing an assisted waste collection.The Council will provide details of its plan to improve the assisted waste collection service when monitoring identifies repeated failures to collect and return bins.

The Council will write to its environmental health officers and remind them of the need to inform complainants of noise nuisance what information is required to enable it to progress its investigation and how the Council intends to investigate their reports of statutory nuisance.The Council will write to its environmental health officers and remind them that, where it receives a report of statutory noise nuisance, it should assess the merits of each report and exercise discretion to investigate where it decides it is proportionate to do so, even if the threshold of three reports in a rolling one-month period is not met.The Council will consider when and how it could inform complainants of noise nuisance about their right to take private action in the magistrate’s court under Section 82 of the Environmental Protection Act 1990. This could be once the Council has exhausted all other avenues of investigation itself but continues to receive reports of statutory noise nuisance.

The Council agreed that it would update its website to include information on what legal powers are potentially available to it to tackle anti-social behaviour.