Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Haringey (24 021 154)

    Category: Education Date: 16-Oct-2025

    Summary

    We upheld a complaint from Ms B that the Council failed to make suitable education provision for her son who has special educational needs. As a result, he experienced a loss of provision and Ms B suffered distress. The Council accepted these findings and agreed actions to remedy these injustices. It also agreed to make a service improvement to prevent a repeat of some of the fault found in this case.

    Service improvements

    The Council agreed that it would brief its Special Educational Needs Caseworkers on the importance of bringing forward reviews of Education, Health and Care Plans where children or young people's circumstances significantly change. For example, where there has been a breakdown of a school placement and the Council cannot secure another placement immediately. The briefing would encourage officers to not only focus on searching for alternative placements, but also encourage them to use reviews as a way of considering how the Council can deliver the education provision set out in a Plan while the child or young person is out of school. This was after this investigation found the Council failed to arrange a review, or make that provision, afterexhaustive searches for an alternative school placement yielded no success.

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