Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (24 001 174)

    Category: Education Date: 25-Feb-2025

    Summary

    Miss X complained the Council failed to provide educational provision to two of her daughters. She says the Council’s actions caused avoidable stress and anxiety and negatively impacted both daughter’s mental health and education. We found fault by the Council. The Council has agreed to apologise to Miss X and her daughters and provide a financial remedy.

    Service improvements

    Remind staff of the Council’s responsibility to objectively consider the suitability of education arranged by a school for a child who cannot attend because of health problems.Remind staff of the Council’s duty to carry out annual reviews within 12 months of the issue of final Education, Health and Care Plans.Remind staff of the Council’s duty to ensure a child or young person with an Education, Health and Care Plan receives the special educational provision as set out in the plan.Remind staff to adhere to the council’s complaints procedure

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