Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (21 008 103)

    Category: Benefits and tax Date: 18-Mar-2022

    Summary

    Mr X complained the Council incorrectly applied a retail discount to his company’s business rates account. The Council was at fault. It incorrectly applied the discount on the account, then billed Mr X’s company without proper communication and then withdrew an offer to cancel some of the debt after Mr X had made a substantial payment. The Council has agreed it will pay Mr X £300 to acknowledge the distress and frustration this caused him.

    Service improvements

    The Council will remind all officers to provide an explanation to people when there is a significant change to their council tax account. The Council will provide us with evidence it has done this.

  • London Borough of Haringey (20 013 446)

    Category: Benefits and tax Date: 22-Sep-2021

    Summary

    Mr X complains the Council wrongly refused him a full discretionary grant payment, causing financial loss. We find fault in the Council’s decision making. We recommend it provides Mr X with an apology, a payment for time and trouble and a payment of £9000, for injustice caused by the missed discretionary grant payment.

    Service improvements

    The Council will provide training or guidance to staff to ensure they keep contemporaneous records of decision making and publish relevant policies in future.

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