London Borough of Haringey (24 016 201)

Category: Children's care services Date: 18-Sep-2025

Summary

Ms X complained about how she and her children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of her complaint. This caused her an injustice, which the Council will now take action to address. However, we will not conduct a further investigation of Ms X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Ms X.

Service improvements

London Borough of Haringey (24 012 740)

Category: Children's care services Date: 03-Jul-2025

Summary

Mr X complained about the child safeguarding action the Council carried out involving his child in 2023. There was no fault in how the Council made its decisions during the safeguarding investigation. There was fault in how the Council communicated with Mr X poorly and how it handled its complaint. The Council agreed to apologise, provide Mr X with information it had previously said it would, and issue reminders to its staff.

Service improvements