The Council has agreed to review how it ensures that Special Guardianship Order cases are transferred to the long term kinship team.The Council has agreed to arrange for an interdepartmental meeting to review current internal expectations and agreements. This should be with a view to ensuring that departments have accurate expectations of each other and do not give false expectations to service users about what each department can provide.The Council has agreed to review how it can ensure that it communicates with Social Care service users about expectations of support, and how it can avoid making agreements of support before identifying whether the support is achievable. This should have particular focus on how officers and managers clarify whether support is achievable.The Council will review how the Council will ensure the Housing department are evidencing how and when it is considering exercising discretion on applications to the housing register.The Council will share a copy of the final decision with the relevant social care and housing mangers