Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (21 012 875)

    Category: Children's care services Date: 25-May-2022

    Summary

    Mr X complained the Council failed to protect him from abuse and neglect as a child whilst he was in the Council’s care. The Council refused to investigate his complaint, saying the issues were out of time. The Council was at fault as it should have investigated his complaint. Since bringing the complaint to us, the Council has reviewed its decision and decided to open an historic child protection investigation into his complaint. This is an appropriate action. The Council should also make service improvements to help prevent a reoccurrence of the identified fault.

    Service improvements

    The Council will remind relevant officers that they should consider using discretion to investigate late complaints about issues which fall under the Children's statutory complaints procedure.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings