Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (20 013 993)

    Category: Children's care services Date: 19-Oct-2021

    Summary

    Mr X complained about how the Council responded to two child safeguarding reports about his children in 2020. There was no fault in how the Council investigated Mr X’s safeguarding reports, but there was fault in how the Council caused Mr X to miss part of a child in need meeting. The Council should apologise, review its procedures and issue reminders to its staff.

    Service improvements

    The Council agreed to review its approach to online children's service meetings to ensure that, where a parent tell the Council they cannot access the meeting, the problem is resolved before the meeting continues. It also agreed to provide suitable raining or reminders to staff on the reviewed approach.

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