Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 4 of 4 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (23 009 665)

    Category: Adult care services Date: 26-Mar-2024

    Summary

    Ms B complained about the Council’s delay in carrying out assessments of her mother’s needs for care and support and her finances which meant that the Council failed to pay her mother’s care home fees. On the evidence we have seen, there was fault. The Council has agreed to apologise, refund Mrs C and carry out a service improvement.

    Service improvements

    Remind relevant officers of the guidance regarding ordinary residence and the expectations in terms of timescales for assessments.

  • London Borough of Haringey (23 005 297)

    Category: Adult care services Date: 18-Mar-2024

    Summary

    Miss X complains about the Council’s handling of her family’s request in January 2022 for support to move her brother, Mr Y, into a permanent residential placement. The Council was at fault for failing to make any meaningful progress with Mr Y’s case for over two years. The Council has agreed to apologise and make a payment to Mr Y’s family for significant uncertainty, distress and frustration caused. The Council will also review its procedure to ensure such delays to no recur.

    Service improvements

    The Council will review procedures to ensure the significant delays experienced by the service user's family in allocating a social worker, carrying out a review of the care and support plan and identifying a new permanent residential placement do not recur. The Council has agreed to explain to the Ombudsman the action it has taken to improve its practice in this area.

  • London Borough of Haringey (22 012 079)

    Category: Adult care services Date: 06-Jul-2023

    Summary

    Ms X complained on behalf of her son, Mr Y, that Mr Y’s care provider, the National Autistic Society, failed to properly support him and manage his behaviour. She said her concerns about Mr Y’s escalating behaviour were ignored. The Council was at fault for failing to ensure it retained proper oversight of Mr Y’s care and support.

    Service improvements

    The Council agreed to remind staff in its adult care services about the importance of record keeping and ensuring proper oversight when using third party care providers.The Council agreed to follow up with the National Autistic Society to ensure it has plans in place to support residents who enter the criminal justice system.

  • London Borough of Haringey (22 010 351)

    Category: Adult care services Date: 29-May-2023

    Summary

    Housing and adult social care failed to work together to assess the needs of an elderly woman with health problems who was homeless. The departments failed to carry out appropriate housing and social care assessments within a reasonable timeframe or issue written decisions. This caused avoidable distress, time and trouble and a loss of reablement care. The Council will apologise, make symbolic payments, provide housing advice and introduce procedures for joint working between housing and adult social care.

    Service improvements

    The Council will devise written procedures for co-operation between its housing and adult social care departments.

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