Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (21 011 508)

    Category: Adult care services Date: 14-Jul-2022

    Summary

    Mr X complains on behalf of Ms Y. He complains about a delay in providing care and support to Ms Y, providing reablement rather than direct payments without agreement from Ms Y and providing a care plan and direct payments which do not meet Ms Y’s needs. The Council is at fault as it delayed in progressing Ms Y’s assessment and did not consult Ms Y when providing reablement and ensure it met her needs. This caused avoidable distress to Ms Y which the Council has agreed to remedy by apologising and making a payment of £300 to Ms Y. The Council will also remind officers of the need to make person centred decisions when offering reablement.

    Service improvements

    By training or other means, ensure officers make a person centred decision when offering reablement by consulting service users on a decision to provide reablement and ensuring specific needs are met by the reablement service.

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