Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (21 002 377)

    Category: Adult care services Date: 14-Oct-2021

    Summary

    Mr X, on behalf of Ms Y, complains about the Council’s decision that she was not eligible for care and support from August 2019. There is fault in how the Council made its decision that Ms Y was not eligible for care and support from August 2019. As a result, Ms Y did not receive a care package for 18 months longer than necessary which caused distress and financial loss as she had to purchase some care. The Council has agreed to remedy this injustice.

    Service improvements

    By training or other means remind officers that they should consider the impact of a person’s mental health on their ability to meet outcomes and their wellbeing when carrying out a care act assessment and determining their eligibility for care and support

  • London Borough of Haringey (20 004 583)

    Category: Adult care services Date: 04-Aug-2021

    Summary

    Ms C complained about the way in which the Council dealt with her sister’s financial assessment for her temporary care home placement. Ms C says this resulted in distress to her. We have upheld Ms C’s complaint. The Council has agreed to apologise for any distress Ms C experienced and pay her £300 as a financial remedy.

    Service improvements

    The Council has agreed to share its lessons learned with its adult social care and finance teams.

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