Service improvements

London Borough of Haringey

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Haringey as a CSV file.

  • London Borough of Haringey (17 017 941)

    Category: Housing Date: 29-Mar-2019

    Summary

    Ms B complains that, when the Council provided accommodation at Property X and Property Y when she and her family were homeless, the Council did not deal properly with her requests to review each property’s suitability and failed to deal properly with disrepair at both properties.

    Service improvements

    The Council agreed to complete an audit of other suitability review requests received between December 2017 and December 2018 to identify any failures to follow the statutory timescale and offer a suitable remedy for any injustice caused.The Council also agreed to review its record-keeping of temporary accommodation repairs to ensure it has complete records of what happens on every repair request and that it follows up on any jobs that are not completed.

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