The Council agreed to issue advice to all relevant staff on the importance of basic recordkeeping when investigating reports of noise nuisance or ASB; to include brief details of telephone calls and action being taken on cases;The Council agreed to issue advice to all relevant staff on where there might be instances where it can investigate or take action in respect of reports of shouting or raised voices if these are not reflective of ‘normal domestic use’ of dwellings.The Council agreed to complete a review of the information published on its website to provide a link from the page on noise nuisance to those dealing with anti social behaviour. It also agreed that information about anti social behaviour would include more information about its powers to tackle this and include a reference to the role of its Community Multi Agency Risk Assessment Conference (CMARAC).The Council agreed to review of its current arrangements for checking on the progress of open investigations into noise nuisance or anti social behaviour to ensure these did not drift; for example, producing reports for management review where there has been no action taken on a case for several weeks (we suggested 8 weeks as a benchmark).The Council agreed to review its procedure for following up when it had issued a reply to a complaint to ensure it takes the action promised in that reply. We advised it that complaint responses should ideally contain named points of contact for complainants with information about who will be responsible for taking action and by when.