London Borough of Haringey (24 014 544)

Statement Upheld Allocations 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the start date of her housing register application. This is because this complaint is late and there is no good reason why Mrs X could not have come to us sooner. We have upheld Mrs X’s complaint about her priority banding. The Council failed to clearly inform Mrs X it would not reassess her priority banding in response to the additional medical documents she submitted. The Council has agreed to apologise to Mrs X for this lack of communication.

London Borough of Haringey (24 002 836)

Statement Upheld Disabled facilities grants 24-Apr-2025

Summary: The Council was at fault for failing to make the disabled adaptations Ms X needs in her home. The Council’s decision making was not in line with the law and guidance and it wrongly insisted Ms X must have all the works to her property it thought she needed. As a result, Ms X has spent over a year without access to a downstairs toilet. To remedy this injustice, the Council has agreed to apologise, progress works to Ms X’s home and make payments to her. The Council will also act to improve its services.

London Borough of Haringey (24 008 953)

Statement Upheld Assessment and care plan 27-Apr-2025

Summary: A care home complained the Council was not paying care fees as it should. It said it had continued to provide care to its resident but had not been paid for this over a significant time. Based on evidence we find the Council is at fault and has caused an injustice. We have recommended the Council pay all outstanding fees and apologise.

London Borough of Haringey (24 011 580)

Statement Upheld Child protection 27-Apr-2025

Summary: Miss X complained the Council has failed to properly investigate her complaints about the Council’s actions following the decision to place her grandson in her care. She also complained the Council has failed to address her concerns or provide an appropriate remedy. We found the Council’s failure to provide support and the use of an inappropriate contact centre are fault. This fault caused Miss X unnecessary distress. To remedy this, the Council will apologise and make a payment to Miss X.

London Borough of Haringey (24 011 330)

Statement Upheld Child protection 01-May-2025

Summary: Mrs X complained the Council failed to properly investigate or address her complaints about the Council’s actions following the decision to remove her son from her care. She also complained the Council has failed to provide an appropriate remedy. We found the Council’s delays, poor record keeping, failings in communication and use of an inappropriate contact centre are fault. This fault caused Mrs X and her son unnecessary distress. The Council has agreed to make payments to Mrs X and Y to remedy this injustice.

London Borough of Haringey (24 002 895)

Statement Upheld Other 12-May-2025

Summary: A private landlord complains the Council took too long to end the tenancy of one of its tenants, who had lost the capacity to make that decision for herself, resulting in it losing out on housing benefit for many months. The Council took far too long to apply to the Court of Protection for permission to end the tenancy. While this did not result in a loss of housing benefit, it prevented the landlord from selling the property and put it to considerable trouble in chasing the Council for updates. The Council needs to apologise.

London Borough of Haringey (24 013 161)

Statement Upheld Other 19-May-2025

Summary: Mr J complained about the way the Council cleaned his property and dealt with his belongings. We found fault in record keeping but this did not cause significant injustice to Mr J. There was no fault by the Council in the other parts of the complaint.

London Borough of Haringey (24 002 112)

Statement Upheld Homelessness 22-May-2025

Summary: Miss B complained that the Council failed to provide suitable accommodation when she was homeless. We find that the Council failed to provide suitable interim accommodation for Miss B, and then failed to properly assess whether the temporary accommodation it subsequently provided was suitable. It also failed to properly respond to Miss B’s emails. The Council’s failings caused Miss B significant distress. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.

London Borough of Haringey (23 015 884)

Statement Upheld Special educational needs 08-Jun-2025

Summary: Ms X complained on behalf of Ms Y about delays issuing and reviewing Ms Y’s Education, Health and Care Plan. She also complained the Council did not put in place special educational provision for Ms Y. We have found the Council at fault for failing to put in place adequate provision for Ms Y and for delaying issuing an Education, Health and Care Plan following an annual review. The Council agreed to apologise, make payments for loss of education to Ms Y and distress caused to Ms X.

London Borough of Haringey (24 005 190)

Statement Upheld Allocations 09-Jun-2025

Summary: Ms X complained the Council delayed in considering her housing allocation band after she provided new evidence. The Council took too long to consider this, but there was no fault which calls into question the banding outcome. The Council already apologised to Ms X for delays, which is sufficient to remedy the injustice caused.