London Borough of Haringey (23 012 370)

Statement Upheld Other 13-Jun-2024

Summary: Mr H complains about the Council’s recovery action for business rates on a property he had given up the lease on. And that it has not paid him the remedy it had offered in its complaint response. Our decision is we agree with the Council’s analysis of fault and remedy. We recommend it contacts Mr H again to offer the remedy.

London Borough of Haringey (23 015 624)

Statement Upheld Other 30-Jun-2024

Summary: Mr D says the Council failed to consult him about replacing a boundary wall. We have not found evidence of fault in how the Council dealt with the boundary wall issue. We have found evidence of delay in complaints handling. This did not result in an outstanding injustice to Mr D. We have upheld the complaint, because of the delays, and completed the investigation because there is no outstanding injustice.

London Borough of Haringey (24 005 175)

Statement Upheld Parking and other penalties 19-Aug-2024

Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by the Council. This is because the Council has cancelled the penalty charge notices and it would have been reasonable for Mr X to appeal against them to London Tribunals.

London Borough of Haringey (24 008 726)

Statement Upheld Allocations 20-Oct-2024

Summary: We will not investigate this complaint about the complainant’s priority on the housing register because there is insufficient evidence of fault by the Council. We will not investigate the complaint about delayed responses because the Council provided a satisfactory response.

London Borough of Haringey (24 009 284)

Statement Upheld Council tax 22-Oct-2024

Summary: We will not investigate this complaint about the way the Council managed a change of liability for a council tax account. This is because the Council has provided a satisfactory remedy.

London Borough of Haringey (24 003 851)

Statement Upheld Charging 18-Dec-2024

Summary: Miss X complains the Council refused to carry out a financial assessment for her mother, Mrs Y. The Council was at fault for its lack of communication. The Council was not at fault for refusing to carry out a financial assessment. Because of the lack of communication, Miss X suffered uncertainty. The Council has apologised to Miss X which is a suitable remedy.

London Borough of Haringey (24 005 456)

Statement Upheld Special educational needs 03-Mar-2025

Summary: Ms X complains that the Council delayed in putting in place the occupational and speech and language therapies provision set out in her child, Y’s, Education, Health and Care Plan which has disadvantaged them. The Council was at fault as it did not deliver the occupational and speech and language therapies between December 2023 and February 2024 which disadvantaged Y. The Council has appropriately remedied the injustice to Y and Ms X by making a payment of £1860.50 for the missed provision. We do not have jurisdiction to consider the lack of provision from February 2024 onwards as Ms X has appealed to the SEND Tribunal.