There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Hammersmith & Fulham (23 018 009)
Statement Upheld Homelessness 02-Sep-2024
Summary: Ms X complained about the Council’s handling of her housing situation after she received an eviction notice. We found the Council at fault for not finding interim accommodation when it should have and for delays in accepting the relief duty to her. The Council has provided Ms X with an apology and a symbolic payment to recognise her distress. We are satisfied this is appropriate to remedy the personal injustice caused and the Council has also taken action to prevent future recurrence of the faults.
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London Borough of Hammersmith & Fulham (23 015 796)
Statement Upheld Homelessness 02-Oct-2024
Summary: Miss X complained about the Council’s actions regarding her temporary homeless accommodation, linked to costs of running a dehumidifier at one property and the suitability of a second property she later moved to. There was evidence of fault in the condition of the first property. The Council has already apologised and made payments to Miss X for electricity costs and to remedy the injustice caused by the issues. There was no fault in how the Council conducted a suitability review on the second property. I am satisfied any injustice to Miss X has already been remedied.
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London Borough of Hammersmith & Fulham (24 011 709)
Statement Upheld Other 28-Nov-2024
Summary: We will not investigate this complaint about the Council sharing Miss X’s personal information. The Information Commissioner’s Office is best placed to deal with complaints about data protection. If we considered the complaint, we could not achieve a higher financial remedy than the Council has already offered, and the courts are best placed to consider compensation claims.
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London Borough of Hammersmith & Fulham (24 012 693)
Statement Upheld Allocations 30-Jan-2025
Summary: We will not investigate Ms X’s complaint about the way the Council considered medical evidence provided in support of her housing register application. The Council has taken action to remedy any injustice caused and further investigation would not lead to a different outcome.