Service improvements

London Borough of Hackney

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hackney as a CSV file.

  • London Borough of Hackney (21 017 772)

    Category: Housing Date: 21-Nov-2022

    Summary

    Mr Y complains on behalf of Mr X about the way the Council dealt with his homelessness and housing applications. On the evidence seen so far, we find the Council was at fault in that it delayed in reaching a decision on whether it owed Mr X the main housing duty. It also failed to accept review requests from Mr X in relation to the suitability of his temporary accommodation and its decision on medical priority. We have recommended a remedy for the injustice caused.

    Service improvements

    The Council has also agreed that it will issue a reminder to relevant staff that possible review requests for both homelessness and housing applications contained within complaints should be identified as such and actioned accordingly.

  • London Borough of Hackney (21 017 078)

    Category: Housing Date: 26-Jul-2022

    Summary

    The Council was at fault for failing to provide suitable interim and temporary accommodation when Mr X was homeless. It also failed to protect Mr X’s property. The Council has agreed to apologise, pay Mr X £2,500, and take action to improve its services.

    Service improvements

    The Council has agreed to conduct an inspection of the property to find out if it is suitable as accommodation for homeless applicants.The Council has agreed to remind relevant staff about the duty to protect the property of certain homeless applicants and provide guidance or training to staff and accommodation providers as needed.The Council has agreed to remind staff investigating complaints to review the Council’s ownrecords to test and corroborate information provided by officers and third parties.

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