Service improvements

London Borough of Hackney

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hackney as a CSV file.

  • London Borough of Hackney (20 003 512)

    Category: Education Date: 08-Sep-2021

    Summary

    Mrs X complained about the Council’s handling of her son’s education, health and care needs assessment and the provision in his plan. While there was fault in how the Council carried out the needs assessment, we cannot provide a remedy to Mrs X or her son. This is because she has exercised her right of appeal to the SEND tribunal. The Council has agreed to carry out service improvements.

    Service improvements

    The Council will remind officers carrying out education, health and care needs assessments that they must act to obtain advice from relevant professionals as soon as it becomes clear there may be difficulties securing it.The Council will remind officers responsible for drafting and finalising plans changes can only be made to a draft plan in response to representations made by the child or their parents. If the Council wishes to make changes to the draft it must issue an amended draft and allow a further 15 days to comment.

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