Service improvements

London Borough of Hackney

Showing service improvements between 1 April 2021 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 5 of 5 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hackney as a CSV file.

  • London Borough of Hackney (22 008 497)

    Category: Education Date: 09-Jun-2024

    Summary

    Miss B complained the Council delayed providing her daughter with home to school transport. We find the Council was at fault for the way it dealt with Miss B’s appeal for home to school transport. It was also at fault for how it dealt with Miss B’s complaint about the matter. The Council has agreed to our recommendations to address the injustice caused by fault.

    Service improvements

    The Council will issue written reminders to relevant staff to ensure they are aware they must process a home to school transport appeal in line with the timescales and criteria set out in the statutory guidance.

  • London Borough of Hackney (23 004 551)

    Category: Education Date: 01-Dec-2023

    Summary

    Miss B says the Council delayed completing an education, health and care needs assessment and in issuing a final education, health and care plan. The Council failed to meet the timescales in the code of practice when issuing the final education, health and care plan. An apology, payment to Miss B and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will send a memo to officers to remind them of the need to adhere to the timescales set out in the code of practice when carrying out EHC needs assessments and when issuing final EHCP.

  • London Borough of Hackney (22 009 981)

    Category: Education Date: 08-Feb-2023

    Summary

    Miss X complains the Council has unreasonably refused her application for her summer-born child to defer entry to the Reception year group at the school of her choice. As a result, she says her child has been denied the place to which she is entitled. We find fault with the Council for delay and for failing to properly communicate the reasons for refusing the deferral at one school. We have agreed remedies to ensure this does not happen again.

    Service improvements

    The Council should ensure officers know that decision letters need to clearly show the reasons for the decision;

  • London Borough of Hackney (20 013 913)

    Category: Education Date: 08-May-2022

    Summary

    Ms B says the Council failed to follow the school admissions code by not having in place a policy to remove disadvantage for children of Crown servants. Ms B says the Council processed her son’s school application incorrectly, wrongly required her to begin the education, health and care plan process from the beginning, failed to complete a needs assessment and failed to deal with her complaint properly. The Council failed to notify the allocated school of Ms B’s son’s special educational needs and failed to deal with her complaint properly. There was some fault in consulting on the education, health and care plan but that did not cause Ms B an injustice. There is no fault in the remainder of the complaint. An apology, payment to Ms B and consideration of how to identify children of Crown servants who have special educational needs and notify schools of those needs is satisfactory remedy.

    Service improvements

    The Council will consider how to identify school applications from Crown servants returning to the UK with a child with SEN to ensure those SEN are notified to schools when they are consulted about places.

  • London Borough of Hackney (20 003 512)

    Category: Education Date: 08-Sep-2021

    Summary

    Mrs X complained about the Council’s handling of her son’s education, health and care needs assessment and the provision in his plan. While there was fault in how the Council carried out the needs assessment, we cannot provide a remedy to Mrs X or her son. This is because she has exercised her right of appeal to the SEND tribunal. The Council has agreed to carry out service improvements.

    Service improvements

    The Council will remind officers carrying out education, health and care needs assessments that they must act to obtain advice from relevant professionals as soon as it becomes clear there may be difficulties securing it.The Council will remind officers responsible for drafting and finalising plans changes can only be made to a draft plan in response to representations made by the child or their parents. If the Council wishes to make changes to the draft it must issue an amended draft and allow a further 15 days to comment.

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