Service improvements

London Borough of Hackney

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Hackney (23 014 665)

Category: Benefits and tax Date: 05-Mar-2024

Summary

Miss Y complained the Council sent an incorrect tax bill to her late father after he had passed away. She also complained about the way the Council dealt with the issue once she had complained about it. Miss Y said the Council caused her distress and inconvenience as she had to chase a resolution over a prolonged period. We find there is fault in the Council’s actions, which caused Miss Y an injustice.

Service improvements

The Council will ensure it has a functioning email address or a telephone number on which its council tax team can be reached.

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