Service improvements

London Borough of Hackney

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Hackney as a CSV file.

  • London Borough of Hackney (22 007 250)

    Category: Children's care services Date: 13-Aug-2023

    Summary

    Miss B says the Council failed to provide her with sufficient support when she left care and failed to offer a suitable financial remedy when upholding most of her complaint. The Council accepts it delayed telling Miss B about the implications for her housing of starting university and that it failed to communicate properly with her. A revised financial remedy, the procedural remedies the Council has already implemented and a procedure to ensure actions in pathway plans are followed up on is satisfactory remedy.

    Service improvements

    The Council will put in place a process for ensuring oversight of pathway plans to ensure actions identified in those plans are followed up by officers.The Council will provide evidence to the Ombudsman of the outcome of the Member’s Scrutiny Committee recommendations.

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