London Borough of Hackney (24 019 183)

Statement Upheld Other 02-Jun-2025

Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.

London Borough of Hackney (25 000 405)

Statement Upheld Council tax 06-Jul-2025

Summary: We will not investigate this complaint about Council tax enforcement because there is insufficient evidence of fault by the Council. Part of the complaint has been remedied.

London Borough of Hackney (25 007 203)

Statement Upheld Refuse and recycling 16-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council repeatedly failed to collect his refuse bins. The Council has already acknowledged there has been fault and has taken the appropriate steps to put the problem right and remedy any injustice experienced by Mr X. Further investigation would achieve nothing meaningful.

London Borough of Hackney (25 005 421)

Statement Upheld Transport 19-Oct-2025

Summary: We will not investigate this complaint about the conduct of a Council officer. We could not add to the findings the Council has already made and are satisfied with the actions the Council has taken.

London Borough of Hackney (25 008 521)

Statement Upheld Council tax 14-Nov-2025

Summary: We will not investigate this complaint about a council tax bill. This is because the Council has taken appropriate action in response to Ms X’s complaint, and the remaining injustice is not significant enough to warrant an investigation.

London Borough of Hackney (25 010 110)

Statement Upheld Allocations 23-Jan-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is insufficient evidence of fault in how the Council made its decision to refuse Mr X’s application. The Council provided a proportionate remedy for the delay in considering Mr X’s review request.

London Borough of Hackney (25 014 648)

Statement Upheld Other 25-Feb-2026

Summary: We will not investigate this complaint about disrepair at the temporary accommodation the Council provided to Miss X as the Council has already provided a satisfactory remedy for the injustice caused.