Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Enfield (23 000 001)

Category: Other Categories Date: 25-Oct-2023

Summary

Mr X complained about how the Council took action against him over a structure on his allotment. There was fault in how the Council communicated with Mr X about breaches of its allotment terms and conditions. This caused Mr X avoidable confusion for which the Council agreed to apologise. It also agreed to review how it manages breaches of terms and conditions in future.

Service improvements

The Council agreed to review its process for managing breaches of allotment terms and conditions. It should ensure it has a clear process for issuing and following up on warnings; and masked decisions consistently and at the right times.

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