Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Enfield (21 001 627)

Category: Planning Date: 11-Jan-2022

Summary

Mr X complained the Council failed to remove stacked shipping containers near to his home. The Council was at fault for not taking the enforcement action it said it would. The Council will pay Mr X £300 for the avoidable time and trouble caused by having to complain and chase it for the enforcement action.

Service improvements

The Council agreed to implement a service improvement plan targeting case management, communication and the effectiveness of the planning department's enforcement role. Additionally the Council will tell us the anticipated completion date of this improvement plan.

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