Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Enfield as a CSV file.

  • London Borough of Enfield (22 006 368)

    Category: Environment and regulation Date: 23-Mar-2023

    Summary

    Mr X complained about repeated missed waste collections by the Council and very early morning collection times. We have found fault with the Council for its poor communication and not acting promptly to resolve the issues. The Council has agreed to our recommendations to remedy the injustice caused and to take action to improve its complaints handling.

    Service improvements

    The Council will identify what key steps it will take to ensure it improves its complaint handling, providing evidence of this.

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