Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Enfield as a CSV file.

  • London Borough of Enfield (24 003 954)

    Category: Education Date: 10-Jan-2025

    Summary

    Mr X complained the Council failed to provide his son, Y with a suitable education or the provision set out in his Education, Health and Care (EHC) Plan after he stopped attending school in July 2023. The Council was at fault. It failed to provide Y with any education or the specialist provision in Y’s EHC Plan between September 2023 and June 2024. The Council agreed to apologise and make payments to acknowledge the impact this had on Y’s education.

    Service improvements

    The Council will remind relevant Special Educational Needs and Disability staff that the Council has a duty to secure the specialist provision in an Education, Health and Care Plan (section 42 Children and Families Act), not just tuition, when it has accepted an alternative provision duty (Section 19 Education Act) for a child with an Education, Health and Care Plan who is not attending school.

  • London Borough of Enfield (24 000 829)

    Category: Education Date: 19-Dec-2024

    Summary

    Ms A complained about the way the Council has dealt with her daughter’s Education, Health and Care plan review as she came to the end of her college education. We found the Council is at fault and has caused an injustice to Ms A and to her daughter. The Council has agreed to carry out service improvements and make a payment to Ms A and her daughter in recognition of the impact on them.

    Service improvements

    Within three months of the decision, the Council will review its process of reviewing EHC plans in accordance with its duties. It will refresh the knowledge of all relevant staff to ensure they are aware of the Council’s duties regarding EHC plan reviews generally, and specifically where the child or young person is transferring from their placement. The Council will provide us with evidence it has complied with the above actions.

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