Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Enfield as a CSV file.

  • London Borough of Enfield (23 001 518)

    Category: Education Date: 09-Oct-2023

    Summary

    There was fault by the Council, because it delayed arranging alternative provision for a child out of school, and because the tuition he then received did not cover an adequate range of subjects. There was also fault, because the Council did not respond promptly to messages it received from the complainant at important times. The Council has agreed to formally apologise for these faults, and offer a financial remedy to reflect the injustice they caused.

    Service improvements

    The Council has agreed to circulate guidance to all relevant staff, to ensure they are aware they should take steps to maintain the provisions of an EHC plan, where practical, during a period of alternative provision.

  • London Borough of Enfield (22 011 423)

    Category: Education Date: 23-Jul-2023

    Summary

    Ms X complained about how the Council met her son, W’s, specialist educational needs. The Council was at fault for failing to secure some of the provision in W’s Education, Health and Care (EHC) plans. It was also at fault for significant delay in completing the EHC plan annual review process. This caused Ms X substantial avoidable frustration and meant W missed out on provision he should have had. The Council will apologise to Ms X and W and pay Ms X £3500 in recognition of the injustice she and W experienced. It will also arrange the provision W is missing, carry out staff training and review its processes.

    Service improvements

    The Council will remind staff there are no reasons set out in law that allow it to not carry out an annual review of a child or young person's Education, Health and Care plan, and issue its decision letter at least every 12 months. It cannot allow annual reviews to be 'superseded' or 'not finalised'.The Council will review its systems for ensuring a child or young person is receiving the Special Educational Need provision in their Education, Health and Care plan and for acting when it finds out provision is missing, whether that is through an annual review, complaint or otherwise. Where the Council finds areas for improvement, it will send the Ombudsman an action plan setting out the steps it will take and by when.

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