Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Enfield as a CSV file.

  • London Borough of Enfield (21 007 518)

    Category: Education Date: 25-Mar-2022

    Summary

    Miss X complains the Council failed to properly consider her medical conditions and disabilities before it decided not to award her child school transport assistance. The Council was at fault because the panel failed to follow the appeal process in line with statutory guidance. This has caused Miss X distress, uncertainty and frustration. The Council will take action to remedy the injustice caused.

    Service improvements

    The Council has agreed to, by training or other means, remind staff of the importance of following the statutory appeal process guidance when dealing with school transport assistance. For example, allow parents to make verbal representations to the appeal panel.

  • London Borough of Enfield (20 007 912)

    Category: Education Date: 12-Oct-2021

    Summary

    We upheld Ms X’s complaint about the Council’s failure to provide suitable education to her son Y, and to secure the provision in his education, health and care plan. The Council accepted it was at fault. To remedy the injustice caused it agreed to apologise and make a payment to Ms X and Y. It also agreed to review other children receiving education other than at school to ensure they are receiving the provision they are entitled to.

    Service improvements

    The Council will remind officers arranging education other than at school that any decision to offer less than full-time hours should be recorded and regularly reviewed.The Council will remind officers of the need to ensure key decisions and actions are recorded for each child with an EHC plan or accessing education other than at school.The Council will review all children with an EHC plan educated other than at school to ensure they are receiving the provision in their plan.

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