Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Enfield as a CSV file.

  • London Borough of Enfield (21 012 032)

    Category: Benefits and tax Date: 08-Jun-2022

    Summary

    Ms X complained the Council did not award her business the expanded retail discount, which would reduce the business rates it had to pay. We have found fault as we find the Council reached its decision on eligibility without taking account of all relevant factors. This created uncertainty. The Council accepted these findings and agreed to review its decision as one of several actions set out at the end of this statement.

    Service improvements

    The Council has agreed to put in place an administrative system that will ensure: those making suchenquiries/complaints receive advice on how long it anticipates taking to answertheir enquiries/complaints; and how it will keep in touch if itis unable to keep to such timescales;The Council will give advice to officers deciding whether to apply the expanded retail discount on non-domestic rates bills on the appropriateness, relevance and limitations of basing decisions on eligibility through use of measurements of floorspace.only.

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