Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Enfield (22 005 685)

    Category: Children's care services Date: 21-Aug-2023

    Summary

    The Council was not at fault for its use of medical evidence when considering the risk to Mrs B’s daughter. However, there was some fault in how the Council dealt with her case. Although it decided she was at risk of significant harm, it failed to arrange a child protection conference, as national guidance says it should have done. This meant the risk was not considered in line with proper procedure. The Council has agreed to take action to recognise Mrs B’s injustice and to improve its service.

    Service improvements

    The Council has agreed to send the Ombudsman an action plan setting out how it will avoid similar procedural mistakes in risk assessment in future. In doing so, it will consider (among other things) staff training and quality monitoring of cases.

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