Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Enfield as a CSV file.

  • London Borough of Enfield (21 014 334)

    Category: Adult care services Date: 24-Aug-2022

    Summary

    There was a delay in completing an occupational therapy assessment for Ms Y which caused avoidable inconvenience and frustration. The Council will apologise, make payments of £500 to Ms Y and £150 to Mr X for his avoidable time and trouble. It will also review procedures as described in this statement.

    Service improvements

    The Council will revise its procedures so they explain priorities and what an urgent and non-urgent adaptation is and set out target timescales, taking account of good practice guidance.The Council will ensure people who have requested an occupational therapy assessment receive a letter confirming they are on the waiting list and an approximate timeframe for completion of the assessment.

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