Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Enfield as a CSV file.

  • London Borough of Enfield (20 007 703)

    Category: Adult care services Date: 03-Aug-2021

    Summary

    Miss X and Ms Y complained the Council delayed finding a long-term residential placement for their relative Mrs Z. The Council initially delayed allocating a social worker to complete Mrs Z’s needs assessment and delayed completing her financial assessment. This was fault. The Council has agreed to apologise and make a payment to Ms Y to acknowledge the distress and frustration this caused. There was no fault in the way the Council then arranged a placement.

    Service improvements

    The Council has agreed to explain what action it has taken to ensure there is no unnecessary delay in allocating social workers to carry out needs' assessments.

  • London Borough of Enfield (20 005 156)

    Category: Adult care services Date: 26-Aug-2021

    Summary

    Mr X complained about how the Council decided what contribution his mother, Mrs Y, should make towards her residential care costs. The Council was at fault in how it considered Mrs Y deprived herself of assets and whether it should disregard the value of her property from its financial assessment of her care costs. This caused Mr X and his brother uncertainty. The Council has agreed to produce a template to remind staff they must set out their rationale for deciding someone has deprived themselves of an asset. It also agreed to review its decisions where it received complaints about a deprivation of assets or property disregard decision since January 2020. It will also apologise, make a payment to Mr X and his brother and reconsider its decision on whether Mrs Y was eligible for a property disregard.

    Service improvements

    The Council will produce a template deprivation of assets letter which reminds staff they must set out their rationale for deciding a person has deprived themselves of an asset.The Council will remind staff they must consider whether a person needs but is not receiving care when deciding if they are an adult who needs care for the purpose of a property disregard.The Council will remind staff deprivation of assets and property disregards are separate matters and they must consider a discretionary disregard on its own merits and should record their decision reasons.The Council will update its policy on property disregards to reflect what is mandatory and what is discretionary as set out in the Care and Support Statutory Guidance or explain why it has departed from the guidance.The Council will review any complaints about its decisions on deprivation of assets or property disregards from January 2020 to the date it updates its policy on property disregards. If the Council identifies flaws in its decision making, it should reconsider those decisions and write to the complainants. Where the Council changes its decision and finds it charged somebody more for their care than it should have, it will reimburse the person the relevant amount.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings