Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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  • London Borough of Enfield (21 005 235)

    Category: Education Date: 15-Jun-2022

    Summary

    Mrs R said the Council failed to provide the education set out in her adult daughter Miss C’s education, health and care plan and also failed to provide tutoring it agreed to provide. The Council was at fault for delay in providing tutoring and for minor failures in the education health and care plan process. These caused Miss C injustice in the form of distress. The Council has agreed to pay Miss C £500 in recognition of that distress, to take all reasonable steps to ensure she receives education and to provide evidence that it has reviewed its processes.

    Service improvements

    The Council was at fault for failures in its special educational needs department which led to delay in making decisions regarding the provision of tuition. The Council says it has carried out a review of the department since then. It has agreed to write to the Ombudsman and to provide evidence of the changes made and to explain how this would prevent a repetition of the errors that led to the finding of fault.

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