London Borough of Enfield (25 008 870)

Statement Upheld Homelessness 25-Mar-2026

Summary: There was fault by the Council. It failed to process her homelessness application; it did not properly consider its duties; nor communicate with Miss X clearly and in good time. The Council’s shortcomings caused Miss X distress, frustration and uncertainty. It should apologise to her, make a symbolic payment, and remind staff of the expectations of government guidance.

London Borough of Enfield (24 023 149)

Statement Upheld Homelessness 06-Mar-2026

Summary: Miss X complained about how the Council handled her homelessness. We found the Council to be at fault because it too long to process her application and did not assist with her homelessness. This caused distress and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment.

London Borough of Enfield (25 014 960)

Statement Upheld Council tax 04-Mar-2026

Summary: We will not investigate this complaint about council tax handling. This is because the Council has agreed to remedy the injustice to Mr X.

London Borough of Enfield (25 019 185)

Statement Upheld Other 03-Mar-2026

Summary: We will not investigate this complaint about Miss X being issued with a fixed penalty notice for allegedly not disposing of waste properly. This is because the Council has already provided a remedy by cancelling the fixed penalty notice.

London Borough of Enfield (23 020 340)

Statement Upheld Council tax 27-Feb-2026

Summary: Mr C complained about Council’s handling of his council tax charges and how it responded to his concerns and requests. He said this caused him distress and he was overcharged. The Council found its charges had been correct. However, it accepted it had failed to respond in a timely manner and in line with Mr C’s reasonable adjustment request. It apologised and paid him a symbolic payment. We found the Council’s remedy was appropriate to acknowledge the impact its fault had on Mr C, and there was no evidence he had been overcharged.

London Borough of Enfield (24 012 244)

Statement Upheld Planning applications 27-Feb-2026

Summary: Mr X complained the Council failed to take enforcement action when a neighbouring property was extended and turned into a hotel without planning permission. This caused loss of amenity and distress. There was fault causing injustice when the Council failed to review the enforcement case and contact Mr X when it refused planning permission in April 2024, and when it delayed responding to Mr X’s stage two complaint. The Council agreed to apologise and make a symbolic payment to Mr X to remedy the injustice.

London Borough of Enfield (25 017 366)

Statement Upheld School transport 23-Feb-2026

Summary: We have upheld this complaint because the Council agreed to offer Ms M a fresh appeal against its decision not to provide home to school transport for her son, B.

London Borough of Enfield (25 021 340)

Statement Upheld Special educational needs 22-Jan-2026

Summary: Ms X says the Council failed to complete the remedy recommended by a previous Ombudsman investigation. In that it has failed to arrange the additional speech and language therapy sessions owed to her child. This has continued to impact her child. We found the Council at fault. It should apologise, provide a further payment to Ms X and arrange for the additional sessions to take place.

London Borough of Enfield (25 011 587)

Statement Upheld School transport 21-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s home-to-school transport arrangements for her child. This is because, at our invitation, the Council agreed to conduct a new Independent Review appeal to consider the transport arrangements. We consider this a suitable remedy.

London Borough of Enfield (25 002 343)

Statement Upheld Council tax 13-Jan-2026

Summary: Mr X complained the Council did not apply his single person council tax discount and wrongly instructed enforcement agents to take debt recovery action against him. He also complained about poor communication from the Council. The Council was not at fault for the way it handled Mr X’s council tax account or for instructing enforcement agents. The Council was at fault for its lack of communication with Mr X, which caused him distress and uncertainty. The Council has agreed to apologise to Mr X.