London Borough of Enfield (24 022 963)

Statement Upheld Homelessness 13-Apr-2025

Summary: Mr Z on behalf of Mr X and Miss Y says the Council failed to complete the remedy recommended by a previous Ombudsman investigation. We have found fault in the Council’s actions but do not recommend any further remedy.

London Borough of Enfield (24 006 620)

Statement Upheld Homelessness 30-Apr-2025

Summary: Miss X complained the Council failed to deal with her complaint about the suitability of temporary accommodation including failing to advise her of her right to submit a suitability review request. She also complained the Council failed to protect her belongings and says this all caused distress. There was fault in the Council’s failure to advise Miss X of her review rights. It should now offer a suitability review and make a payment for the distress.

London Borough of Enfield (23 012 397)

Statement Upheld Other 03-Jul-2025

Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.

London Borough of Enfield (24 007 985)

Statement Upheld Homelessness 10-Jul-2025

Summary: We found no fault on Mrs Y’s complaint about the Council failing to move her to permanent accommodation. She was on its housing register but failed to bid for properties which became available. While the Council failed to show it told her it had discharged the full housing duty it owed, this caused no injustice to her. This was because the tenancy agreement she signed did not include the Council as the landlord, but a private limited company.

London Borough of Enfield (24 010 926)

Statement Upheld Allocations 20-Jul-2025

Summary: We have found the Council at fault for failing to consider new medical information in relation to Mrs X’s housing register application. This delayed Mrs X being able to bid on properties and caused her avoidable distress. The Council has agreed to apologise, backdate Mrs X’s priority, make a distress payment and provide information about properties Mrs X potentially missed out on.

London Borough of Enfield (24 017 008)

Statement Upheld Homelessness 22-Jul-2025

Summary: Mr X complained about the Council’s decision in response to his suitability review request and the Council’s failure to offer a proper remedy. We found fault with the way the Council reviewed the suitability of Mr X’s accommodation. This fault caused injustice to Mr X which lasted for a few months and was more significant because of Mr X’s individual circumstances. The Council agreed to apologise, complete the remedy it has already offered to Mr X and make an additional distress payment.

London Borough of Enfield (25 005 904)

Statement Upheld Council tax 22-Jul-2025

Summary: We will not investigate this complaint about Council tax liability because the matter has been remedied.

London Borough of Enfield (23 011 272)

Statement Upheld Allocations 03-Aug-2025

Summary: Miss X complained about the Council’s actions in relation to her housing. We found fault because the Council failed to consider aspects of Miss X’s case in a timely or adequate manner. It also failed to investigate her complaints within the timeframe it should. This caused Miss X avoidable distress and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Miss X, and issue reminders and share guidance with relevant officers.

London Borough of Enfield (25 007 709)

Statement Upheld Other 06-Aug-2025

Summary: We have upheld Miss X’s complaint because the Council delayed progressing a complaint through stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its stage two investigation without further delay, apologising to Miss X and making a payment to her to remedy the time and trouble she has been to.

London Borough of Enfield (24 008 846)

Statement Upheld Homelessness 12-Aug-2025

Summary: The Council was at fault for failing to make inquiries when Miss X gave it reason to believe she might be homeless. The Council was also at fault for telling Miss X to approach a different Council, inadequate record keeping and refusing to deal with Miss X’s complaint. The Council has agreed to apologise, investigate Miss X’s case, make a payment to her and act to improve its services.