London Borough of Enfield (25 005 904)

Statement Upheld Council tax 22-Jul-2025

Summary: We will not investigate this complaint about Council tax liability because the matter has been remedied.

London Borough of Enfield (25 006 053)

Statement Upheld Charging 19-Oct-2025

Summary: We will not investigate this complaint about poor communication about adult social care fees. We are satisfied with the actions the Council has taken, and it is unlikely we would achieve anything further. The Council has accepted fault, apologised, and waived care fees.

London Borough of Enfield (25 008 454)

Statement Upheld Charging 11-Nov-2025

Summary: We will not investigate this complaint about the Council’s delay to fund residential care costs. The Council remedied the injustice caused during its complaint investigation. We could not add to the previous investigation by the Council.

London Borough of Enfield (25 017 475)

Statement Upheld Other 17-Nov-2025

Summary: We will not investigate this complaint the Council wrongly issued a Fixed Penalty Notice. The Council has upheld the complaint and taken corrective action. It is therefore not proportionate for the Ombudsman to consider this matter as further investigation will not lead to a different outcome.

London Borough of Enfield (25 018 113)

Statement Upheld Council tax 05-Jan-2026

Summary: We will not investigate this complaint about Council delays in dealing with a request for a refund because the matter has been remedied.

London Borough of Enfield (23 020 340)

Statement Upheld Council tax 27-Feb-2026

Summary: Mr C complained about Council’s handling of his council tax charges and how it responded to his concerns and requests. He said this caused him distress and he was overcharged. The Council found its charges had been correct. However, it accepted it had failed to respond in a timely manner and in line with Mr C’s reasonable adjustment request. It apologised and paid him a symbolic payment. We found the Council’s remedy was appropriate to acknowledge the impact its fault had on Mr C, and there was no evidence he had been overcharged.

London Borough of Enfield (25 019 185)

Statement Upheld Other 03-Mar-2026

Summary: We will not investigate this complaint about Miss X being issued with a fixed penalty notice for allegedly not disposing of waste properly. This is because the Council has already provided a remedy by cancelling the fixed penalty notice.