Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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London Borough of Croydon (23 019 545)

Category: Other Categories Date: 20-Aug-2024

Summary

Mr B complained that the Council had failed to take effective action to stop a resident blocking access to his garage. It had also failed to respond to his communications about the problems or refund the garage rent despite promising to do so. We have found fault in the Council’s actions causing Mr B an injustice. The Council has taken action to stop the anti-social behaviour, to refund the past rent to Mr B and freeze ongoing payments. It has also agreed to apologise to him, make a symbolic payment of £300 and improve its record-keeping for the future

Service improvements

The Council has agreed to review how its tenancy, parking and garage services keep records of customer contact and how they are monitored to ensure responses/action are done.

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