Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Croydon as a CSV file.

  • London Borough of Croydon (20 014 067)

    Category: Planning Date: 25-Oct-2021

    Summary

    Mr X complained the Council should not have given a neighbour planning permission to build on land in his ownership. We find fault in the Council’s failure to adequately scrutinise the land ownership certificate provided by the neighbour as part of their planning application. We find this caused injustice to Mr X as the neighbour used the planning permission to justify resuming building work on Mr X’s land (and that of another neighbour affected) causing distress. The Council accepts these findings. At the end of this statement, we set out the action it has agreed remedy this injustice and that associated with some poor complaint handling.

    Service improvements

    The Council agreed to issueclear guidance for its staff on the approach it expects them to take when acertificate accompanying a planning application is challenged. It willintroduce a greater level of scrutiny and an audit trail of its decision making.The Council will also ensure it has a process that considers the case forenforcement where it is presented with evidence which might lead it to thinkthe certificate accompanying an application is knowingly false or misleading.

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