Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Croydon as a CSV file.

  • London Borough of Croydon (23 001 450)

    Category: Transport and highways Date: 14-Mar-2024

    Summary

    Mr X complained the bailiffs acting on behalf of the Council had unlawfully clamped his leased vehicle in a private garage. He said despite his contact and complaints, the clamps were not removed until five months later. We find the Council was at fault. This caused significant distress to Mr X. The Council has agreed to several recommendations to address the injustice caused by fault.

    Service improvements

    The Council will remind relevant officers:of the recovery agencies complaints policy; andof Schedule 12 of the Tribunals, Courts and Enforcement Act that states an enforcement agent may take control of goods only if they are the goods of the debtor.

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