Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Croydon as a CSV file.

  • London Borough of Croydon (21 007 575)

    Category: Transport and highways Date: 04-Mar-2022

    Summary

    Mr X complained the Council sent Enforcement Agents to his home to recover charges for an unpaid Penalty Charge Notice from 2019 against a car he did not own, without any notice. Mr X said the Council ignored his letters and complaint about the matter. There was fault in how the Council identified Mr X as responsible for the debt and in how it communicated with him. The Council agreed to apologise to Mr X and pay him £150 to recognise the distress caused to him when it took unnecessary and avoidable enforcement action against him.

    Service improvements

    The Council will ensure the Enforcement Agents have appropriate methods to verify names and addresses identified during their enquiries and remind it to use those methods in all cases.

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