Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Croydon as a CSV file.

  • London Borough of Croydon (25 016 605)

    Category: Environment and regulation Date: 13-Jul-2026

    Summary

    Miss X complained about the Council's handling of her reports of noise nuisance from a neighbouring business since 2024. We found the Council failed to take reasonable steps to investigate whether the reported noise amounted to a statutory nuisance, did not follow its own noise nuisance procedure, failed to reach a decision on whether a statutory nuisance existed, and communicated poorly with Miss X, including in its complaint handling. These faults caused Miss X avoidable distress, uncertainty, frustration, and time and trouble pursuing the matter. The Council has agreed to apologise, make a financial payment to Miss X, complete its investigation, and take action to improve its handling of future noise nuisance complaints.

    Service improvements

    The Council has agreed to review its procedures for investigating noise nuisance complaints and produce an action plan setting out how it will ensure officers properly investigate, assess evidence and reach timely decisions on potential statutory nuisances in future.

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