The Council will issue a staff briefing to remind relevant staff of the importance of record-keeping when monitoring collections. The Council should ensure clear records are kept of any monitoring it carries out, so it can evidence these actions in future if needed. This will help to ensure proper oversight of collections monitoring to prevent similar failings in future.The Council will issue a staff briefing to remind relevant staff of the importance of appropriately escalating and responding to complaints where the issues complained of persist. This will help to ensure service users receive appropriate and timely responses to their complaint.The Council will send us evidence of an investigation it says it is carrying out about the failure to keep records of the monitoring that was carried out in this case, and the outcome of the investigation. This will help to ensure the Council is considering the issues as it says it is, and putting in place actions to prevent similar failings in future.

The Council will issue letters to residents who used its clinical waste service to dispose of their stoma bags before April 2025 to clarify that as of April, they can dispose of the bags in general waste.The Council will update its website on bins and recycling to remove stoma bags from the list of infectious or hazardous waste.