Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Croydon as a CSV file.

  • London Borough of Croydon (23 015 289)

    Category: Environment and regulation Date: 30-Jun-2024

    Summary

    Mr X complained the Council delayed providing him with replacement waste bins. He also complained the Council discriminated against him because of his disability when he tried to make a complaint about the delay. Mr X says the Council’s actions caused him avoidable inconvenience and distress. We found fault by the Council. The Council has agreed to apologise to Mr X and provide a financial remedy.

    Service improvements

    Remind staff of the Council’s duty to consider reasonable adjustments for service users

  • London Borough of Croydon (23 005 990)

    Category: Environment and regulation Date: 17-Jul-2024

    Summary

    Mr D says the Council failed to properly investigate his concerns about noise and anti-social behaviour. We have found evidence of fault by the Council and upheld the complaint. We have completed the investigation because the Council agrees to the provide staff training and pay redress to Mr D.

    Service improvements

    identify training needs for Officers in the Housing Team and Pollution Team and carry out any training required.

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