Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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London Borough of Croydon (20 005 449)

Category: Education Date: 12-Aug-2021

Summary

Ms C complained about the Council’s failure to ensure her child was provided with a suitable education when she was unable to attend school for health reasons. We find there were several faults in the Council’s actions in this matter, leading to injustice for Ms C. A remedy has been agreed.

Service improvements

The Council will review lessons learned form this complaint about the provision of education to a child out of school due to illness, and draw up and implement a plan, with timescales, to ensure so far as possible that the faults identified by this investigation do not recur.

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