Service improvements

London Borough of Croydon

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Croydon as a CSV file.

  • London Borough of Croydon (21 005 990)

    Category: Benefits and tax Date: 04-Jan-2022

    Summary

    Miss X complained about the Council’s decision to refuse a Small Business Grant resulting in the loss of this grant and a discretionary grant. We found fault in the Council’s handling of Miss X’s grant application. We recommended the Council provide Miss X with an apology, payment for time and trouble, and a payment of £10,000, equal to the missed grant. We also recommended it take action to prevent recurrence of the identified fault.

    Service improvements

    The Council will share our Principles of Good Administrative Practice with staff to ensure they are aware we expect councils to offer a review or appeal on any decision and suitable remedies for accepted fault.The Council will share this decision with other businesses at the address and allow them to request a review of the Council’s decision on their entitlement to a business grant, if not previously provided.

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