London Borough of Croydon (24 018 607)

Statement Upheld Charging 06-Apr-2025

Summary: We will not investigate this complaint about funding for adult social care in a care home. The Council delayed deciding on ordinary residence. The Council has apologised and will improve future service, but the delay does not make the decision wrong. It is unlikely the Ombudsman could add to the Council’s investigation or reach a different outcome. We cannot tell the Council it must provide funding.

London Borough of Croydon (24 019 944)

Statement Upheld Assessment and care plan 01-May-2025

Summary: We will not investigate this complaint about communication failures by the Council during a stressful adult social care case. The Council has apologised to the complainant and addressed the concerns with relevant staff to improve future service. We are satisfied with the actions already taken; it is unlikely an Ombudsman investigation would add to this or achieve a different outcome.

London Borough of Croydon (24 009 141)

Statement Upheld Enforcement 29-May-2025

Summary: Mrs X complained that the Council wrongly approved a planning application for a development next to her property. There was no evidence of fault in how the Council considered the planning application. The Council delayed in dealing with Mrs X’s complaint at stage two of its complaints procedure which caused frustration to her. The Council has apologised to Mrs X for the delay which was an appropriate and proportionate remedy.

London Borough of Croydon (25 011 471)

Statement Upheld Parking and other penalties 09-Dec-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because we could not add to the previous investigation by the Council, further investigation would not lead to a different outcome, and we are satisfied with the actions the Council has taken.

London Borough of Croydon (25 009 085)

Statement Upheld Council tax 15-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure bill Mrs X for council tax for over a year. This is because the Council has already remedied any injustice, she suffered due to this matter through its complaints process.

London Borough of Croydon (25 018 354)

Statement Upheld Parking and other penalties 02-Feb-2026

Summary: We will not investigate this complaint about the Council’s escalation of a penalty charge notice. This is because the Council has accepted it was at fault and taken suitable steps to remedy the injustice caused to Mrs X.

London Borough of Croydon (25 017 906)

Statement Upheld Other 10-Mar-2026

Summary: We will not investigate this complaint about delay to the second stage of a children’s statutory complaint. This is because the Council have already remedied the injustice in its complaint response.