There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Croydon (23 016 811)
Statement Upheld Charging 14-Jul-2024
Summary: There was delay by the Council in telling a family of the cost of care for Mr X in his home. The family were made aware there would be a financial contribution towards the care costs and had previously decided they did not wish to arrange care through the Council because of this. The Council has already offered a remedy of an apology, an offer to carry out a financial reassessment and an offer of a payment plan so no further action will be taken as the injustice has been remedied before the complaint was made to the Ombudsman.
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London Borough of Croydon (23 017 200)
Statement Upheld Antisocial behaviour 25-Sep-2024
Summary: The Council has already accepted fault for delay investigating Mr X’s reports of anti-social behaviour and delay dealing with his complaint. The remedy it offered in response to the complaint, an apology and symbolic payment, is suitable to remedy the injustice caused. There was no fault in the Council’s investigation of the ASB or its decision not to take action against the alleged perpetrators.
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London Borough of Croydon (24 014 681)
Statement Upheld Other 30-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s recovery of business rates because we have no jurisdiction to investigate a complaint subject to legal proceedings. We will not investigate other matters because doing so would not lead to a different outcome.
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London Borough of Croydon (24 008 523)
Statement Upheld Pollution 03-Feb-2025
Summary: We will not investigate this complaint about alleged failings by the Council to carry out regular street sweeping where the complainant lives, as well as a failure to respond to incidents of fly tipping. Though there was fault by the Council which caused the complainant an injustice in some areas, it is unlikely that further investigation of the issues complained about would lead to a different outcome. This is because the Council has acknowledged its fault and offered an appropriate remedy which addresses the injustice suffered.