There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Croydon (18 010 983)
Statement Upheld Charging 14-May-2019
Summary: Ms T complains that the Council failed to tell her she would have to pay for the cost of her care when she needed support following a fractured knee and that the charges are incorrect. She also says the Council delayed in sending her a financial assessment form and invoices. The Ombudsman finds the Council delayed in issuing invoices to Ms T but this did not cause her a significant injustice. The Ombudsman does not uphold the remainder of Ms T’s complaints.
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London Borough of Croydon (18 015 265)
Statement Upheld Special educational needs 12-Aug-2019
Summary: Mrs F complains the Council failed to provide her son with suitable education. The Ombudsman has not found fault. The Council has already apologised for a delay in dealing with Mrs F’s complaint.
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London Borough of Croydon (18 018 067)
Statement Upheld Refuse and recycling 07-Jan-2020
Summary: Mrs X complained about the Council’s failure to collect her household waste on occasions in 2018 and her domestic waste again in late 2019. The Ombudsman should not investigate this complaint. This is because the Council has taken sufficient action to remedy the injustice cause by the missed collections.
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London Borough of Croydon (18 000 035)
Statement Upheld Refuse and recycling 03-Feb-2020
Summary: Mrs X complains the Council failed to take prompt action to ensure her bins were collected. The Council accepts there were problems after introducing a new collection service in September 2018. It has apologised to Mrs X, monitored her collections to ensure they are carried out correctly and offered £150 to recognise her time and trouble pursuing the issue. This is an appropriate and proportionate remedy.