The Council agreed that it would revise its current policy for responding to reports of Anti Social Behaviour to address three current omissions. First, that the policy does not explain how it will respond to reports of ASB where the alleged perpetrator is a social landlord tenant. Second, that the policy does not explain what enforcement powers the Council has to deal with ASB. Third, it does not explain the role or purpose of Community Multi-Agency Risk Assessment Meetings (CMARAC), which consider certain complex cases of ASB involving vulnerable victims or perpetrators of ASB.The Council also agreed to brief staff who regularly attend ASB Case Reviews or CMARAC meetings on behalf of the Council to emphasise key learning points from this complaint. That such meetings should aim to ensure there is clarity about the nature of reports of ASB, steps taken so far to investigate those reports and why agencies have not taken enforcement action to date.

To ensure, by training or other means, the relevant staff are clear about the difference between the prevention and relief duties when it accepts a duty. The decision letters must clearly state which duty has been accepted.

The Council will send a memo to officers dealing with homeless applicants in temporary accommodation to remind them of:the need to ensure applicants are informed of their review and appeal rights;the need to complete a suitability review if a person in temporary accommodation raises concerns about the suitability of it; andwhen the Council accepts temporary accommodation is unsuitable it needs to arrange alternative accommodation immediately rather than just try to do so or wait until something suitable becomes available.The Council will put in place a process to ensure management of those cases where a homeless applicant has been placed in unsuitable temporary accommodation to ensure alternative temporary accommodation is promptly sought.The Council will remind officers dealing with medical assessments of the need to ensure a formal decision is issued with review rights and that those decisions should ensure all the information the applicant has provided is taken into account.