Service improvements

London Borough of Camden

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 31 - 31 of 31 cases with service improvements

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  • London Borough of Camden (20 003 896)

    Category: Housing Date: 20-Jul-2021

    Summary

    The Ombudsman found fault on Mr L’s complaint against the Council about the way it dealt with establishing whether internal structural changes were made in the flat he was buying under the Right to Buy scheme. Officers failed to keep updated records showing the internal layout when he moved in after refurbishment works. Officers also failed to consider alternative ways of establishing its layout. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to remind officers of the need to consider alternative sources of evidence when faced with discrepancies in layout plans on Right to Buy sales.The Council agreed to remind officers of the need to keep accurate records of the condition of empty properties before re-letting as well as any internal structural changes done.

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