Service improvements

London Borough of Camden

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Camden as a CSV file.

  • London Borough of Camden (22 011 889)

    Category: Environment and regulation Date: 17-Sep-2023

    Summary

    Mr X complained about insufficient action taken by the Council regarding concerns he raised about anti-social behaviour near his property. We have concluded our investigation having made a finding of fault. Whilst I acknowledge the Council considered Mr X’s case and took steps to resolve his concerns, the Council failed to keep Mr X sufficiently updated nor did it provide him with information about the Community Trigger Process. The Council have agreed to our recommendations.

    Service improvements

    The Council will consider the appropriateness of whether to provide information about the Community Trigger process on its online support for anti-social behaviour. The Council will provide the Ombudsman with an outcome of its review and its reasons for any decision it makes.

  • London Borough of Camden (22 007 121)

    Category: Environment and regulation Date: 27-Apr-2023

    Summary

    Ms B says the Council failed to act on antisocial behaviour from a neighbouring resident and failed to respond to her complaint. There is no evidence of fault in how the Council dealt with the antisocial behaviour issues. However, the Council failed to keep Ms B up-to-date and respond to her correspondence and delayed responding to her complaint. An apology, payment to Ms B and training for officers is satisfactory remedy.

    Service improvements

    The Council will carry out a training session for officers dealing with antisocial behaviour complaints to ensure they are aware of the community trigger process.

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